Refunds Policy
All transactions are considered irreversible, and once a purchase is made or a sale is completed, no refunds or alterations in size will be accepted once the items have been shipped. If you happen to receive an incorrect size or product, we would be delighted to assist you. Please note that Palatium cannot be held accountable for any packages that are lost, left unclaimed, or arrive in a damaged condition. We advise you to reach out to UPS or USPS for further details in such cases.
FOLLOW WASH INSTRUCTIONS
- Some pieces may need extra care as they are treated as art
- We are not responding for damages with FRAGILE pieces (no refund)
- They are a representation of art, please be mindful of that