CONTACT
- INFO.PALATIUMM@GMAIL.COM
- @PALATIUMM
DETAILS
Shipping
Orders are processed within 3–5 business days (excluding weekends and holidays).
U.S. orders typically arrive within 2–5 business days after shipment.
International delivery times vary by destination. Customers are responsible for any customs duties, taxes, or import fees.
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Exchanges
Exchanges are accepted within 7 days of delivery if the item is unworn and in original condition.
Exchanges are subject to product availability.
Customers are responsible for return shipping costs.
All sales are final. No refunds.
RESPONSIBILITY
PALATIUM is not responsible for packages that are lost, stolen, unclaimed, or damaged once they have been shipped. For these issues, please contact the shipping carrier directly (USPS, UPS, or FedEx).
PRE-ORDER
• U.S. orders that include both in-stock and pre-order items may ship separately.
• Please allow 6–8 weeks for production before shipment
• By purchasing, you acknowledge and accept this timeframe.
• All pre-order items are final sale (no refunds or cancellations).
• International orders that include pre-order items may ship once all items are ready.
→ View Full Shipping Policy
CARE
- WASH WITH COLD WATER
- HANG DRY
- DO NO BLEACH