Refund policy

Last Updated: July 24, 2026

All sales are final. Orders cannot be canceled, refunded, or modified once placed.

Order Issues
If you receive an incorrect or defective item, contact us and we will assist accordingly.

Shipping Responsibility
PALATIUM is not responsible for packages that are lost, stolen, unclaimed, or damaged once shipped. For these issues, please contact the shipping carrier directly (USPS, UPS, or FedEx).

Product Care
Some pieces require special care and should be handled accordingly. Please follow all provided wash instructions. PALATIUM is not responsible for damage caused by improper care, washing, or handling. Certain pieces are designed as delicate or artistic garments and must be treated with care.

Agreement
By placing an order, you agree to all terms stated above.

Contact
For order issues only: info.palatiumm@gmail.com